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Tell us what you need

One inbox, read by the people who build this. No ticket numbers and no queue.

01

You have a business

Ask for a demo and a person shows you the product on the kind of books you keep. Tell us what your books look like now and what would have to be true for you to move them.

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02

You run a practice

The multi-client console is not built. One person can hold several sets of books and switch between them one at a time, which is not the same thing. Tell us how many clients you carry and what a console would have to do, because that is the shape we would build to.

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03

You need another country

Bangladesh and Australia ship today. Country rules are configuration rather than code, so adding one is work we can scope rather than a rewrite.

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04

You found something wrong

Security reports and accounting errors go to the front of the queue. Tell us what you saw and what you expected. We will come back to you.

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What happens next

Three things we promise about the reply

  • A person reads it, usually the person who wrote the part you are asking about.
  • You get an answer within two working days, across Dhaka hours and Melbourne hours.
  • A security report is acknowledged the same day and fixed before a feature is.
A ledger page: a sale, the VAT it carries, a drafted fuel entry still in violet and a reversing correction. Debits and credits close on the same total.